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Automation Specialists & Power Exponents, Inc. Logo

PHONE SUPPORT

Ocampo St, Manila, Metro Manila, Philippines
2 vacancies · PHP 15,000 / Month

•Provide first level support through calls, emails and handling the resulting incidents or service requests using the incident management/request fulfillment procedures;
•Ensures submitted service request has been processed or reported incident has been addressed;
•Provides initial assessment of the incident/service request to appropriate Level 2 Support group;
•Monitor Service Desk tickets and provide updates to users in a timely manner;
•Coordinates closely with Onsite Support for ticket updates;

Employment Type
Full time
Job Level
Associate / Supervisor
Job Field
IT, Computers and Software
Required Experience
3 - 5 Years
Required Education Attainment
Completed Bachelor's Degree
Specified Address
Vito Cruz Manila

About Automation Specialists & Power Exponents, Inc.

www.aspexinc.com.ph