Graduate of any course or 2 years undergrad without back subjects
At least 6 months of BPO Voice experience
Calls agencies to validate and coordinate
Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.
Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums, and status of orders, and claims or inquiries.
Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders.
May also assist with entering new prescription orders into system. Other Qualifications: Must have good communication skills