Hotel Reservation Agent CSR OPEN TO GRAD UNDERGRADS offers up to 23k /month APPLY NOW - Customer Representative

Alphalink Global Solutions Inc.

National Capital Region, Quezon City

Full Time

Job Description of a Customer Service Rep - HOTEL BOOKING/RESERVATIONS ACCOUNT:• Ask if guests have a prior booking• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Operate hotel switchboard, take calls and provide information and transfer calls• Take reservations over the telephone and through emails • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Provide guests with directions around the hotel• Ensure that guests are satisfied with the rooms allotted to themIMPORTANT: ALL POSITION IS FOR BPO/CALL CENTER COMPANY, JOB ROLE WILL DEPEND ON THE ACCOUNT.

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